Safety & Trust
Your safety is the foundation of everything
A space can only be warm if it's also safe. Here's exactly how we protect your privacy, your dignity and your wellbeing.
Anonymous by default
Use a nickname. Share only what you're comfortable with.
Verified companions
Every companion is background-reviewed and trained.
Block & report
One tap to block or report anyone, anytime.
Privacy controls
You decide who sees what. Your data stays yours.
Emergency escalation
Clear pathways to professional help when it's needed.
Code of conduct
A kind, respectful space — enforced, not just promised.
We're here to listen — not to replace professional help
NotAlone is a human connection platform, not a therapy or crisis service. If you or someone you know is in immediate danger or crisis, please contact a local emergency number or a professional helpline right away. Our companions can always guide you toward the right support.
Emergency helplineOur promises
What you can always count on
- You're anonymous by default — share only what you choose.
- Every companion completes a background review and training.
- You can block or report anyone, instantly, with no questions asked.
- We collect explicit consent and acceptance of our Code of Conduct.
- All activity is audit-logged to keep the community accountable.
- Your data is never sold. Your privacy settings are always yours to control.